F.A.Q.

.

How do I open an account?

Benefits of Registering Online

  • Access to all pricing
  • Place orders online
  • Order Fabric by the Yard
  • View all of our products
  • Access to Resources

.

What are your lead times?

Our standard lead time is 3-4 weeks. All of our products are made-to-order, meaning your piece is individually made for you after your order is placed.

Due to COVID-19 restrictions and the volume of orders, our production and delivery process will average 12 weeks.

This will not be permanent and the D.V. KAP team is working diligently to get back to our 3-4 week delivery time as soon as possible. We truly appreciate your loyalty and patience.

.

How do I order?

To order, we recommend logging in/registering on our website, but you may also submit orders to sales@dvkaphome.com

.

What is the order minimum?

The opening order is 8 pieces in any variety and reorders are 2 pieces in any variety. Furniture pieces have no minimum quantity.

.

How do I view pricing?

View the prices of our products by logging into your account.

.

How do I check the status of my order?

Email customerservice@dvkaphome.com with your company name and PO number.

.

Can I order samples?

Yes, complimentary fabric swatches are available upon request. Quantity limitations apply.

.

What is your return policy?

All products are made-to-order and are nonreturnable. If a product has a quality defect, all claims must be made within 10 days of receiving your order.

.

How do I pay?

We accept Visa, MasterCard, American Express, Discover, or Net 30 Terms with approved trade references.

.

How do your products ship?

Our products are made-to-order and ship from our factory in Fresno, California. Our most economical & efficient partner is UPS. We also offer dropship and expedited options.